Grievances
If you have a complaint about the Bhagavatam app, something another member posted, or how we handle your personal data, tell us. We take every complaint seriously.
How to raise a complaint
- in the app, use Report on a message, answer or verse; or
- email support@bhagavatam.app with the subject "Grievance".
Please include what happened, when, and where in the app (for example, the group name or the question you asked). If it is about your account or data, write from the email address or mobile number linked to your account so we can confirm it is you.
What happens next
| Step | Time |
|---|---|
| We confirm we received your complaint | Within 24 hours |
| We resolve it and tell you the outcome | Within 15 days |
| Content that shows nudity, sexual content or impersonation of you, once reported | Removed within 24 hours |
Grievance Officer
Company: MindCraft Solutions Pvt. Ltd.
Email: support@bhagavatam.app
If you are not satisfied
If our reply about your personal data does not resolve your complaint, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
If you or someone else is in danger, do not wait for a reply: call 112 (emergency), or Tele-MANAS on 14416 for mental-health support, any time of day.